Effective support (servicing, helpdesk) of the implemented system is a key condition for obtaining and maintaining the effects of the implemented system. Depending on the system, DSR offers “first tier” support relying on problem-solving of the configuration, fault diagnosis, etc. Thanks to the agreement with our software vendors as well as appropriate system architecture, for some systems we provide support to the second level (“second tier”), completing repairs to the all layers of the source code. The support is managed by our team of technical consultants and developers of the system. We provide a contact with defined levels of SLA based on remote diagnosis and troubleshooting. To assist our Client in the maintaining continuity and maximum use of QAD ERP application, we offer a range of support services and system management (AMS).
